FREQUENTLY ASKED QUESTIONS
Does BlueMax Technologies Offer Remote Support
BlueMax technologies offers remote tech support for time-consuming services including: Computer Repair & Help, Virus Removal & Cleanup, Computer Tune-up, Email or Online Account Setup or Support, Software Install or Uninstall, Printer Troubleshooting or Repair. Remote support is available 24/7, 365 days a year. When you’re ready to begin a remote service, one of our remote techs will create a secure connection to your computer to complete your service.
How am I billed for service?
Do I have to sit in front of my computer the entire time you are fixing it?
No, we only need you to get us started by initiating our remote control software. This usually takes five minutes. Once we start the process you can walk away or watch us work on your computer as if we were in front of it. We do not “black” out your screen so you can see everything we are doing at all times. In addition, our software has a log of our technician’s actions so you can review what was done if you do step away for a few minutes.